Eagle Insurance Company's Risk Management Division has been awarded the prestigious ISO 9001:2000 Certification. The division has gained recognition for its high quality management systems developed to execute its activities.
In 2000, Eagle as a member of Zurich Financial Services Group, became the first and only Risk Management Unit in Sri Lanka, with ISO certification, being the beneficiary of a joint initiative promoted by Zurich, together with its local partners. Upon the divestiture of Zurich's shareholding in Eagle, the company ensures that the activities of the Risk Management Division continue to meet ISO requirements.
The ISO Certification endorses that Eagle Risk Management Division is committed to set the highest possible standards in meeting customer quality expectations. “Customers will now be assured that we have clearly defined work flows and a continuous improvement process in place", a spokesman said.
Acting as a quality assured support unit of the Company, the Risk Management team is capable of delivering to their customers a range of innovative services in the area of technical risk management as well as recommending engineered risk improvements.
Other services provided through this unit include Property Risk Assessment, Loss Investigations, Hazard Analysis, Occupational Health & Safety Management, Risk Management Communications and Safety Training Programmes. Any of these services may be combined to provide tailor-made solutions to the customers in identified target segments.
Among the special Risk Management products introduced by Eagle are Total Risk solutions for Tea Factories, Business Interruption, and Health & Safety Management Consultancy Services.
Eagle Risk Management Division plays a vital role in creating awareness of industrial safety. It manages the total process of “National Safety Award”, making significant contributions especially at the evaluation stage. National Safety Award, held once in two years, was conceptualized by Eagle Insurance in 1993, in collaboration with the Department of Labour and Employees Trust Fund Board. The award recognizes the safest work places with the objective of creating awareness of the benefits of safety, thus enhancing the morale of the workers to improve organizational & national productivity.
Risk management is commonly defined as a Specialized Management technique that can identify an organization’s exposure to risk, provide solutions for controlling it or put in place a mechanism to pay for losses should the risk escalate to a catastrophic incident. Taking into consideration the expertise driven decision making involved in the field, company continuously made significant investments to develop the capabilities of the risk management team and is proud to have a fellow and an associate member of the “Institute of Risk management” of UK to lead the division.
